Refunds Policy

Last Updated: September 30, 2025

No Refunds Policy

goon.com maintains a strict no refunds policy. All purchases, deposits, and credit transactions are final and non-refundable under any circumstances.

By using our Service and making any purchase or deposit, you acknowledge and agree that you will not be entitled to a refund, chargeback, reversal, or reimbursement for any reason whatsoever.

Coverage of This Policy

This no refunds policy applies to, but is not limited to:

Credit purchases and deposits of any amount
USDC transfers to your embedded wallet
Cryptocurrency transactions on the Solana blockchain
Credits consumed for content generation
Subscription fees or recurring charges (if applicable)
Referral bonuses or promotional credits
Any other financial transactions related to the Service

No Exceptions

We do not offer refunds, exchanges, credits, or any form of compensation under any circumstances, including but not limited to:

Service-Related Issues

Dissatisfaction with generated content quality, style, or output
AI-generated content that does not meet your expectations
Technical errors, glitches, or service interruptions
Downtime, maintenance periods, or service unavailability
Slow generation times or processing delays
Changes to AI models, features, or functionality
Removal or modification of content, characters, or features

User-Related Issues

Accidental purchases or deposits
Incorrect deposit amounts or transaction errors
Credits consumed unintentionally or by mistake
Changed mind after purchase or deposit
Unused or partially used credits or services
Loss of interest in the Service
Financial hardship or inability to afford continued use

Account-Related Issues

Account termination or suspension (voluntary or involuntary)
Account closure for Terms of Service violations
Bans, restrictions, or limitations placed on your account
Loss of account access due to forgotten credentials
Inability to access your wallet or funds
Account security breaches or unauthorized access

Content and Performance Issues

Generated content that is inappropriate, offensive, or unwanted
AI outputs that are inaccurate, incomplete, or erroneous
Content generation failures or incomplete generations
Inability to download, save, or access generated content
Content that does not match your prompts or instructions
Poor quality or low-resolution outputs

AI Technology and Unpredictability

Important Notice: AI technology is inherently unpredictable and probabilistic by nature.

Understanding AI Limitations

You acknowledge and agree that:

No Guarantees: AI systems cannot guarantee specific outcomes, quality levels, or consistent results. The same prompt may produce different outputs at different times.
Variable Quality: AI-generated content can vary significantly in quality, accuracy, style, appropriateness, and relevance. Results may differ from your expectations or intentions.
Unpredictable Outputs: AI models are probabilistic and may occasionally produce unexpected, unwanted, or unusual results. This is an inherent characteristic of AI technology, not a defect.
No Warranties: We provide AI-generated content "as is" without any warranties, guarantees, or promises regarding quality, accuracy, suitability, or fitness for any particular purpose.
Technology Changes: We may update, modify, or replace AI models at any time, which may significantly alter output quality, style, or characteristics.

No Refunds for AI Outputs

Regardless of the quality, accuracy, appropriateness, or usability of AI-generated content, we do not provide refunds. This includes situations where:

The AI produces content that differs from your expectations
Generated content is of poor quality or contains errors
The AI misunderstands your prompt or instructions
Results are inappropriate, offensive, or unusable
The output is incomplete, corrupted, or fails to generate
You are dissatisfied with the style, appearance, or characteristics

By using our AI-powered Service, you accept these inherent limitations and unpredictabilities and agree that they do not entitle you to any refund or compensation.

Credit Consumption

Credits are consumed immediately upon generation request submission, regardless of:

Whether you view, download, or use the generated content
Whether generation completes successfully or encounters errors
Whether you are satisfied with the output
Whether you close the page or navigate away before viewing results
Whether technical issues prevent content delivery or display

Once credits are consumed, they cannot be refunded, restored, or reimbursed under any circumstances.

Blockchain Transactions

All cryptocurrency transactions on the Solana blockchain are:

Irreversible: Once a USDC transfer is confirmed on the blockchain, it cannot be reversed, cancelled, or refunded.
Final: Blockchain transactions are permanent and immutable by design.
Non-Custodial: Funds transferred from your wallet to our administrative wallet are no longer in your possession or control.

We have no ability to reverse, cancel, or refund blockchain transactions once they are confirmed on the Solana network.

Payment Processor Limitations

Cryptocurrency transactions and blockchain-based payments do not support traditional payment mechanisms such as:

Chargebacks or payment disputes
Credit card refund processes
Payment reversals or cancellations
Bank-mediated dispute resolution

By choosing to use cryptocurrency for payments, you acknowledge and accept these limitations.

Service Modifications and Termination

We reserve the right to modify, suspend, or discontinue the Service or any features at any time without prior notice. Such changes do not entitle you to a refund of:

Previously purchased credits
Unused account balances
Subscription fees or payments
Any other charges or deposits

If we terminate your account for violations of our Terms of Service, you forfeit all credits, balances, and access to the Service without refund or compensation.

Alternative Dispute Resolution

If you have concerns about a transaction, we encourage you to contact our support team at support@goon.com. While we cannot provide refunds, we will work with you to address legitimate issues within the scope of our policies and capabilities.

Legal Acknowledgment

By using the Service and making any purchase or deposit, you:

Acknowledge that you have read and understood this Refunds Policy
Agree to the no refunds policy without exception
Accept the risks associated with AI technology and cryptocurrency transactions
Waive any right to dispute charges or request refunds
Understand that all transactions are final and irreversible

This policy is incorporated into and forms part of our Terms of Service. Your continued use of the Service constitutes acceptance of this policy.

Consumer Protection Laws

To the maximum extent permitted by applicable law, we disclaim all liability and responsibility for refunds. Some jurisdictions may have consumer protection laws that do not allow certain limitations or exclusions. If you are located in such a jurisdiction, some of the above limitations may not apply to you, but they will apply to the fullest extent permitted by applicable law.

Contact Information

For questions or concerns about this Refunds Policy, contact us at:

General inquiries: support@goon.com
Legal matters: legal@goon.com

Please note that contacting us does not entitle you to a refund or exception to this policy. We will respond to inquiries but cannot provide refunds under any circumstances.

Changes to This Policy

We reserve the right to modify this Refunds Policy at any time. Changes will be effective immediately upon posting. Your continued use of the Service after changes constitutes acceptance of the modified policy.